We currently ship to Australia, New Zealand, the United States, the United Kingdom, Europe, Canada, and South Africa.

At Saltura, every hat is checked carefully before it’s sent out. Because of this, we only offer refunds if something is faulty, damaged, or incorrect.

Refund Eligibility

You can request a refund within 7 days of receiving your order if:

• Your hat arrives damaged,
• Your hat is faulty, or
• You received the wrong item.

To process a refund, the hat must be:

• Unworn and in original condition
• Send back with proof of purchase and photo evidence of the issue

What We Don’t Refund

• Change of mind
• Wrong size/colour chosen by the customer
• Hats that have been worn or used

How to Request a Refund

Email us at saltura.inquiries@outlook.com within 7 days of delivery. Include:

• Your order number
• Photos clearly showing the issue
• A short description of the problem

We’ll respond quickly and get it sorted.

Saltura’s mission is to bring back the authentic surf culture through high-quality gear that stands for community, creativity, and self-expression. We create products that feel real, represent the coast, and connect people who live for the ocean lifestyle.