Frequently Asked Questions
Where Will You Be Shipping?
We currently ship to Australia, New Zealand, the United States, the United Kingdom, Europe, and South Africa.
What is PRE-ORDER
This drop is available for 72 hours only, meaning you have just three days to lock in your Saltura corduroy hat before orders close.
Each hat is made to order, so once the drop ends, production begins. This helps us reduce waste and keep each drop limited and special.
Our hats are currently in production and are expected to arrive at our HQ in around 5 weeks. Once they land, we’ll start packing and shipping them straight away.
Please allow 6–9 weeks total from your order date for your hat to arrive. Good things take time — and this one’s worth the wait.
Can I get a Refund?
Since each Saltura corduroy hat is made to order and part of a limited 72-hour drop, we don’t offer refunds or cancellations once your order is placed.
We only allow colour change requests during the 72-hour pre-order period. Once the drop closes, all orders are final and head straight into production.
If your hat arrives damaged or defective, reach out to us at saltura.inquiries@outlook.com and we’ll make it right.
What Is Your Mission?
At Saltura, our mission is to capture the feeling of freedom that comes from the ocean — and turn it into something you can wear every day.
We’re building a surf brand that’s driven by community, creativity, and adventure, starting from the sand up. Every product we release — from our corduroy hats to future drops — is designed to represent the coastal lifestyle we live for.
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