We currently ship to Australia, New Zealand, the United Kingdom, and Canada

Refund Policy

At Saltura, every hat and Tee is carefully inspected before being shipped to ensure it meets our quality standards.

Because of this, we do not accept returns.

Refunds & Replacements

Refunds or replacements are only issued in the following cases:

Your item arrives damaged

Your item is faulty

You received the wrong item

If any of the above apply, you must contact us within 7 days of receiving your order.

To be eligible, the item must:

Be unworn and unused

Be in original condition

Include proof of purchase

Include clear photo evidence of the issue

Non-Refundable Situations

We do not offer refunds or exchanges for:

Change of mind

Incorrect size or colour chosen by the customer

Items that have been worn or used

How to Request Support

Email us at saltura.inquiries@outlook.com within 7 days of delivery, including:

Your order number

Clear photos of the issue

A short explanation of the problem

We’ll review your request and get back to you as quickly as possible.

Saltura’s mission is to bring back the authentic surf culture through high-quality gear that stands for community, creativity, and self-expression. We create products that feel real, represent the coast, and connect people who live for the ocean lifestyle.